Shipping policy
At Mystery Cases, we want to ensure that you receive your homicide cases to solve quickly and safely. This shipping policy details our shipping practices, including information about fees, destinations, and delivery times.
Free Shipping in Portugal
We offer free shipping for all orders placed in Portugal. Regardless of the value of your purchase, you will not have additional shipping costs.
International Shipping
For shipments outside Portugal, shipping fees may apply. We ship throughout Europe!
Shipping Time
We commit to processing and shipping your order within up to 3 business days after payment confirmation. For customizable cases, this period may be extended by up to 5 business days. Note that this timeframe does not include weekends or holidays.
For orders with Express Shipping, we guarantee shipping within 1 business day after payment confirmation.
Shipping Tracking
We will provide a tracking number as soon as your order is shipped, so you can follow your package during its journey until delivery.
Estimated Delivery Time After Shipping
The estimated delivery time after the order is shipped varies depending on the destination and the selected shipping method.
- Shipments to Portugal: The average delivery time is 1 business day, which in some cases may extend by up to 2 more business days.
- International Shipments: The delivery time depends on the destination and may take between 3 to 7 business days.
Shipping Responsibility
We are not responsible for delays or delivery issues caused by circumstances beyond our control, such as transportation problems or customs issues.
Contact
If you have any questions about our shipping policy, please contact us at the following email address: info@mystery-cases.com.
Thank you for choosing Mystery Cases for your mysteries to be solved!