Refund policy

At Mystery Cases, we value our customers' satisfaction and are committed to providing a smooth and satisfying shopping experience. However, we understand that occasionally problems may occur. This return and refund policy addresses the procedures to be followed in cases of damage to our products.

Returns and Refunds

  • We accept returns and process refunds only in cases of product damage. If your murder case arrives damaged, please contact us within 7 days from the delivery date to report the issue and request a return or refund.

  • To initiate the return or refund process, please send us clear and detailed photographs of the damage to [email address]. We will assess the damage and, if approved, provide instructions on how to proceed with the return.

  • The customer is responsible for the shipping costs of returning the damaged product.

Return and Refund Conditions

  • The product must be returned in its original packaging, along with all accessories and materials provided.

  • After we receive and inspect the returned product, we will issue a refund using the same payment method used for the purchase.

Contact

If you have any questions about our return and refund policy, or if you need further assistance, please contact us at info@mystery-cases.com.

Thank you for choosing Mystery Cases for your mysteries to be solved!